- Home
- Refund Policy
Refund Policy
Last updated: 2026-10-30
Our approach
We are transparent. If we do not think we can deliver the agreed result, we tell you upfront, before you pay.
When a refund may apply
If we are unable to deliver the result described on your invoice, you can request a refund. Refund eligibility depends on the service and is stated when you place your order.
When a refund may not apply
Platform decisions that change after a successful result, problems caused by information that was not disclosed, or new bans caused by actions taken after the service was completed.
How to request a refund
Contact us on Telegram @udbanner or email umar@udbanner.com with your invoice number. We review each request individually and reply with the outcome.
Verification
You can check your invoice and payment status any time on our Verify page.